Terms of Service

Last updated: October 19, 2026

Welcome to The Mad Hatter Tea Co. By placing an order or using our website at themadhatterteaco.com, you agree to the following terms. Please read them carefully.

1. About Us

The Mad Hatter Tea Co. LLC is a US-based online retailer specializing in premium teas and tea-related gifts. We are located at 4934 Poplar Ave, Memphis, TN 38117, United States. You can reach us at themadhatterteaco@gmail.com.

2. Eligibility

By using our website and making a purchase, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian. Our Services are intended for personal, non-commercial use.

3. Products and Pricing

We take care to describe our teas and tea-related products accurately. However, we reserve the right to correct errors, update descriptions, or discontinue products at any time without prior notice. Prices are listed in USD and are subject to change. We are not responsible for typographical errors in pricing, and we reserve the right to cancel any order placed at an incorrect price.

4. Orders and Payment

By submitting an order, you are making an offer to purchase. We reserve the right to accept or decline any order. You will receive an order confirmation by email once your purchase is processed. We accept payment methods made available at checkout. All transactions are processed securely.

5. Shipping

Orders are prepared with care and typically ship within 1–2 business days. Standard shipping usually arrives within 3–5 business days once shipped. Express shipping options are available at checkout for faster delivery. Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions. We are not responsible for delays outside our control once an order has been handed to the carrier.

6. Returns and Refunds

Because our teas are consumable and prepared with care, we are unable to accept returns or exchanges on opened products. We believe in thoughtful experiences and kind resolutions, and we will always do our best to help when something goes wrong. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and we will work with you to make it right.

7. Intellectual Property

All content on this website — including text, images, logos, and branding — is the property of The Mad Hatter Tea Co. LLC and may not be reproduced, distributed, or used without our written permission.

8. Limitation of Liability

To the fullest extent permitted by applicable law, The Mad Hatter Tea Co. LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid for the order in question.

9. Governing Law

These Terms of Service are governed by the laws of the State of Tennessee, United States, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts located in Shelby County, Tennessee.

10. Changes to These Terms

We may update these Terms of Service from time to time. The most current version will always be posted on our website with the updated date at the top. Continued use of our website following any changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at themadhatterteaco@gmail.com or write to us at The Mad Hatter Tea Co. LLC, 4934 Poplar Ave, Memphis, TN 38117, United States.